Creative Sign is committed to meeting and exceeding customer requirements and enhancing customer satisfaction through strict quality control. Quality, for us, is more than products quality, which covers all area of our business (our products, processes, services and quality management system) to enable us to provide the best possible level of customer satisfaction.
Creative Signs strives to provide our customers with high-quality products, fast lead times and excellent customer service. We furthered that commitment when we updated certification to ISO 9001:2015 certified in 2023. With our quality management system ISO certified, Creative Signs continues to do our very best, every day, to ensure that you are confident in our services and that you get exactly what you need, precisely when you need it.
All our sales have rich products and retail knowledge to fully understand customer needs and give the professional recommendation and accurate quotation to customers. As for the specific requirements our customers propose, they can organize discussion with technicians department to give the best solution.
We will try our best to provide the cost effective products and solutions to specific needs. Before we deliver our solutions, the drawings and designs are discussed and checked repeated to confirm the solutions is the best for customers no matter in the costs or functions.
All production is carried out under the ISO 9001 and industrial standards. From raw material to loading, each link has its own quality control system and we will inform our customers about the order process timely.
Raw material.
In-production.
Test after production.
Test before storage.
Our commitment to quality control guarantees that every illuminated product meets high-performance standards and delivers reliable, long-lasting functionality. All products will be tested of performance before storage. Only qualified products can be stored in specific position and all tests will be record in the report.
Package.
All our products are first wrapped in plastic film, followed by a layer of bubble wrap. For fragile signs, we use cellular board or wooden cases to ensure they remain intact during long-distance transportation.
Delivery.
With on-time delivery and a well-coordinated logistics team, we ensure that customers receive their goods as quickly as possible.
All orders will have regular return visit to learn products performance and problems during installation and using.
All compliant and technical problems will be solved within 24 hours to reduce downtime and production costs.
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